Support

How the desk works.

Short answers for the things people do every week. If yours is not here, send a note.

Sign in

Each company signs in at its own address, such as your-company.stagecall.ca. Use that company’s slug, your username, and your password. A new company starts from Create a workspace on stagecall.ca, then signs in on its own address.

Build a call

From the calendar, choose New call. Pick a prep day, a single day, a festival, a conference, or a tour. A position you add and leave empty stays on the call until someone is assigned.

Scheduling at your fingertips

Open the call and press Request on that person’s row. Stagecall emails and texts them. When they answer yes or no, the production manager gets an email and a text naming who answered. Someone who already confirmed does not get another button.

Time off

Time off keeps that person off calls that fall on those dates. On a festival, tour, or conference, it applies to the day they are away, not the whole run.

Day sheets

Every call has a crew day sheet and a PM day sheet. The crew sheet is what the team works from. The PM sheet includes the contacts and notes for the person running the day.

Venues

A venue can hold buildings and rooms, so a conference can put each session in a room. A parking map can sit on the venue for the crew to open from the call.

Reset a password

On the sign-in page, choose Forgot password and enter the company and username. If that login has an email on file, a reset link is sent there.